Sunday, 20 May 2012

Customer service, euphemisms and communicating the truth

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Customer service is nothing if not communication. Poor communication means a poor customer experience. Clients do not wish to repea...
Sunday, 13 May 2012

Bloggers, poetic license and regulating Singapore’s social media

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Bloggers have it easy. Bloggers can stir up a mess without really getting all the facts correct . Often, bloggers provide only tha...
Sunday, 6 May 2012

It’s true: the tail does wag the dog (and Greece really does run Europe)!

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Remember the 1997 movie " Wag the Dog " starring Robert de Niro and Dustin Hoffman? Well, I don't remember the story...
Tuesday, 1 May 2012

Islamic ‘blues’ from Pakistan at Singapore’s Esplanade: Faiz Ali Faiz

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During live performances, great blues musicians improvise with their instruments routinely. A three minute song easily stretches to ...
Sunday, 22 April 2012

US occupies Pakistan’s Miran Shah in effort to dismantle Haqqani group

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The US has finally acted. Miran Shah, headquarters of the Taliban's Haqqani group, is now under US occupation. The American flag flutte...
Sunday, 15 April 2012

Blogging and twittering: my ‘offline’ persona goes farther online

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Social media marketing is a maze I am slowly trying to navigate.  When I started blogging , I did not realize it would be my first step into...
Sunday, 8 April 2012

Libya, Syria, ‘known unknowns’ and the Law of Unintended Consequences

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The Law of Unintended Consequences can be blamed for many events. However, some events are probable, if not entirely predictable. The fa...